Corrugated Pipe Systems Australia Pty Ltd trading as CPSA (“CPSA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request product information, request a quote, download technical material, or otherwise interact with us.

1. What personal information we collect

We may collect personal information such as:

• your name
• company or business name
• phone number
• email address
• job title
• postal or business address
• details of your enquiry
• details relating to products, specifications, quotes, projects or services you are interested in
• information you provide through website forms, email, phone or other communications
• technical website usage information such as IP address, browser type, device information, pages visited and referral sources

2. How we collect personal information

We may collect personal information:

• directly from you when you contact us
• when you submit a form through our website
• when you call or email us
• when you request technical specifications, brochures, media or other information
• when you interact with our website
• from third parties where permitted by law

3. Why we collect, hold and use personal information

We collect, hold and use personal information for purposes including:

• responding to enquiries and quote requests
• providing product, technical and service information
• supplying brochures, specifications and related materials
• communicating with customers, suppliers and prospective clients
• managing customer relationships
• improving our website and services
• internal business administration
• marketing our products and services where permitted by law
• complying with legal and regulatory obligations

4. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, monitor website traffic and understand user behaviour.

These technologies may collect information such as browser type, pages viewed, session duration and referral sources. You can usually control cookies through your browser settings, although doing so may affect website functionality.

5. Disclosure of personal information

We may disclose your personal information to:

• our employees, contractors and service providers
• website hosting, IT, email, analytics and support providers
• professional advisers such as accountants, lawyers and insurers
• couriers, logistics providers or suppliers where relevant
• government, regulatory or law enforcement bodies where required or authorised by law
• other parties with your consent

We do not sell your personal information.

6. Overseas disclosure

Some third-party systems we use for website hosting, email, analytics, cloud storage or software services may store or process personal information outside Australia.

Where this occurs, we will take reasonable steps to ensure your information is handled appropriately in accordance with applicable privacy obligations.

7. Direct marketing

We may use your personal information to send you information about our products, services, updates or business communications that may be relevant to you.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe facility provided.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to the personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date.

To make such a request, please contact us using the details below.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us in writing using the details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

11. Third-party websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third-party services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact us

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

CPSA
538 Bilsen Rd
Geebung, Brisbane 4034
Queensland, Australia
Phone: 0437 155 066
Email: sales@cpsa.net.au